Cupertino giant, Apple has officially stopped selling the iPhone X. Today, they launched a ‘Display Module’ replacement program after they identified that several devices have been exhibiting touch-related issues for some time.
The company’s official support page showed that few iPhone X have faced display issues where the screen or a part of the screen would not respond to the touch or it seemed to exhibit ghost touch. This means the display behaved erratically without any interaction or even responded intermittently to touch or at times didn’t even respond.
Apple stated that the touch issue on the iPhone X was being caused “due to a component that might have failed on the display module,” but it didn’t disclose the component which caused this issue.
In addition to this, the company didn’t reveal the number of devices which were affected by the touch issues but if you are one of those users who has been facing a similar problem, then you will be eligible for a free display module replacement. All that needs to be done is visit an ‘Apple Authorized Service Provider‘ and get your device examined.
If the repair facility determines that the device has the failing component, then Apple will replace the part free of cost. The company also mentioned that repairs may be restricted due to region issues, which means the user will have to check if the phones brought from the U.S will be eligible for repair or not.
No timeline for the display module replacement program has been specified, but if you are facing a trouble, it is strongly suggested to visit your nearest Apple Authorized Service Provider right away.
However, if the user has faced such troubles in the past and also got the screen replaced by paying its full charge, this charge can be refunded to the user by contacting Apple. However, the repair doesn’t guarantee an extended warranty of the device and it would still be covered for three years after the initial retail date.