Cupertino giant, Apple has recently come across a complaint which claims that an iPhone X apparently exploded when the user was trying to install a software update. This news was reported from Federal Way city in Washington, US. The user said that his 10-month old iPhone X suddenly heated up and exploded when the user was in the process of upgrading to [iOS 12.1].
Gadgets 360 tried reaching out to the user, whose name is Rahel Mohamad and owns an iPhone X in question, to find out the complete details regarding the incident which the user initially tweeted about.
— Rocky Mohamadali (@rocky_mohamad) 14 November 2018
Mohamad tweeted thus- “This year early January I bought the iPhone and have been using it normally. The phone was in the process of getting an update to iOS 12.1 during which I put it on charge. At a later stage, dark grey smoke started emerging from the phone. The update was completed and as soon as the phone turned on it started to smoke and caught fire.”
Mohamad told Gadgets 360 about the incident in Federal Way and claimed that he was using the official bundled Apple Lightning cable and wall adapter to charge his iPhone. However, he added that he had stopped charging the phone before the “explosion”.
He added that he has reached out to Apple and has received a reply back from them where Apple expressed their wish of investigating the entire incident further. This would be done by getting Mohamad to ship the iPhone X in question to them. In reply to his original tweet, Apple Support said that this was definitely not the expected behavior of their phones and would definitely resolve it soon.
This definitely is a serious and dangerous issue to the users and is a rare occurrence since there have been no reports of any iPhone X units exploding since its launch previous year. This is unlikely to be yet another Samsung Galaxy Note 7 issue. Apple’s iPhone X has launched the last year-end, and its design change marked the tenth anniversary of the company’s legendary iPhone range.